Privacy Policy

2.1 - Mandatory Personal Data:When requesting certain services, features or registering as a user on the Easetep Platform, mandatory fields may be indicated. This obligation aims to ensure the provision of the requested service or access to the desired functionality.

2.2 - Depending on the specific purposes of data processing, as described in the previous points, Easetep may need to collect and process different categories of personal data, namely:
- Personal identification data
- (e.g.: full name, address, CPF – CNPJ, telephone number, email address);
- Economic and transactional data(e.g., payment data, IBAN, bank details, purchase history, when applicable);
- Commercial data(e.g., information regarding newsletter subscription, indicated preferences, history of interaction with campaigns);
- Preference and interest data (e.g., personal tastes indicated in communications with Easetep or through participation in promotional actions or optional forms).

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?? Important note:
If the Customer does not provide the mandatory data, Easetep may be unable to complete the registration, follow up on a quote request, or allow access to certain features or services.

We will share your data with service providers who provide assistance or support to us, whether they are Easetep companies or external partners with whom we have entered into an agreement, and they may be located in Portugal or abroad. To fulfill the purposes indicated in this Privacy Policy, we must provide access to your personal data to Easetep entities and third parties who support us in the services we provide, for example: Financial institutions; Technology service providers; Logistics, transportation, and delivery service providers and partners; Customer support service providers; Partners and service providers related to marketing and advertising; For service efficiency reasons, some of these providers may not be part of the Easetep group, but they are all located in the European Economic Area. Please be aware that when we transfer your data to third parties, we protect it with appropriate safeguards and always maintain the security of your data.

You have the right to access, rectify, or erase your personal data. In some cases, you also have other rights, such as objecting to our use of your data or the right to transfer it, as explained in detail below. You may request the erasure of your personal data at any time by emailing geral@easetep.com. We are committed to respecting the confidentiality of your personal data and ensuring that you exercise your rights. You may exercise your rights free of charge by sending us an email to geral@easetep.com, simply informing us of the reason for your request and the right you wish to exercise. In the event that we consider it necessary to be able to identify you, we may request a copy of an identification document.

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

- Ask us for access to the data we have about you.
- Ask us to rectify the data we already have.
- Ask us to erase your data to the extent that it is no longer necessary for the purpose for which we need to continue to process it, as explained above, or when we are no longer legally authorized to process it.
- Ask us to cancel or limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of data or to keep it beyond the time necessary when you need it.
- If you have provided us with your consent to process your data for any purpose, you also have the right to withdraw it at any time by sending such request to the following email address: geral@easetep.com.

When our legitimacy for processing your data is your consent or the execution of the contract, as explained above, you also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that you can transmit it directly to another entity without hindrance from us.

On the other hand, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you that you have the right to file a complaint with the supervisory authority in matters of data protection: National Data Protection Commission is located at Av. D. Carlos I, 134 – 1.º 1200-651 Lisbon. Telephone: 213 928 400 – Fax: 213 976 832 – e-mail: geral@cnpd.pt.

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:

6.1. Manage your registration as a user of the website/platform
The processing of your data is necessary in accordance with the terms that regulate the use of the Platform. In other words, to make a contact request on the Platform/website, we need to process your personal data, otherwise we would not be able to manage your registration or respond to your requests. If you decide to use our website or access it through a social network, we are legitimately entitled to process your data because of the consent you grant when authorizing the transfer of your data through the social network or website. 6.2. Development, fulfillment, and execution of the purchase and sale or service agreement. The processing of your data is necessary for the execution of the purchase and sale or service agreement with you. Some data processing related to the purchase process will only be activated because you request or authorize it, such as the storage of payment data (accounting documents) for obtaining financing. In these cases, the basis for processing your data is your own consent. We believe we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that processing this data is beneficial for all parties involved when a purchase is paid for, and in particular for you, as it allows us to take measures to protect you against fraud attempts by third parties.

6.3. Customer Support
We believe we have a legitimate interest in responding to requests or questions you make to us through the various existing contact methods.
We understand that processing this data is also beneficial for you, as it allows us to adequately assist you and respond to requests, conduct satisfactory surveys, and even present products that may meet your needs.

When you contact us, in particular to manage incidents related to your order or the product/service purchased through our website/platform, the processing of your data is necessary for the conclusion of the purchase and sale contract, as well as pre-contractual obligations, and is based on your consent.

When your request is related to the exercise of the rights to which the we inform you below, or with complaints related to our products or services, what legitimizes us to process your data is compliance with our legal obligations.

6.4. Marketing
The basis of legitimacy to process your data for marketing purposes is the consent you freely grant us, for example, when you agree to receive personalized information through various means, when you accept these terms and conditions.

The retention period for your data will depend on the purposes for which we process it, as explained below:
7.1. We will process your data for as long as you remain a registered user (i.e., until you decide to cancel your registration).
7.2. We will process your data for as long as necessary to manage the purchase of the products or services you have purchased, including any returns, complaints, or claims associated with the purchase of the particular product or service, with a 3-year retention period.
7.3. We will process your data for as long as necessary to fulfill your request or order.
7.4. We will process your data until you cancel your subscription or request the deletion of your data by sending us an email to geral@easetep.com requesting the deletion of your data for the purpose of sending newsletters. If you do not do so, we will retain your personal data for this purpose. purpose for 10 years.

Regardless of whether we process your personal data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected for as long as responsibilities arising from the processing may arise, in compliance with the legislation in force at any given time. When each of the possible actions expires, we will delete the personal data.

We may use technologies such as "cookies" to record session information, collect visits, and access details from our website, which allows us to continually improve our services and provide better and more useful features to our website users.
8.1. What are they?
Cookies are small text files that a website, when visited by the user, places on their computer or mobile device through the internet browser. The use of cookies helps the website recognize your device the next time you visit. We use the term "cookies" in this policy to refer to all files that collect information in this way.
If the browser software you use on your device has accepted the recording of cookies, the cookies embedded in the pages and content you have viewed may be temporarily stored in a specific space on your device. There, they will be readable only by the issuer.
8.2. Acceptance/Rejection
The recording of a cookie on your device depends on your will. You can freely change your choice at any time through the options provided by your browser software. If you do not agree to their use, you should no longer access our website after the cookie warning. When you refuse cookies, we install a "refusal" cookie. This cookie allows us to remember your choice, so as to avoid asking you each time you visit whether you want to accept or reject cookies. 8.3. Why accept cookies? When you visit the website www.easetep.com, these cookies will record certain information stored on your device. This information is essential to guarantee the functionalities provided and serves, in particular, to propose products based on the items you have already selected during your previous visits, thus allowing you to benefit from better navigation on our website. 8.4. Your browser configuration Cookie management configuration depends on each browser and is available in your browser's help menu.

Easetep reserves the right to make any changes or corrections to this notice whenever it deems appropriate. Please check this page regularly to review the information and check for any updates. When the change in question is significant regarding your privacy, you will still receive an email message so you can review the changes, evaluate them, and, if applicable, object by canceling a service or functionality. This information was updated on October 1, 2020.